Terms And Conditions
South Kensington Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which South Kensington Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and South Kensington Carpet Cleaners.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company or organisation booking or receiving the services.
Company means South Kensington Carpet Cleaners, the provider of the services.
Services means carpet cleaning, rug cleaning, upholstery cleaning, and any other related cleaning services provided by the Company.
Premises means the property or location where the Services are to be provided.
Agreement means the contract between the Customer and the Company, comprising these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
The Company provides professional carpet, upholstery and related cleaning services across its service area. The specific Services to be provided will be agreed at the time of booking and confirmed in writing where appropriate.
The Company reserves the right to refuse to provide Services where the Premises are unsafe, inaccessible, or where conditions prevent safe and reasonable performance of the work. In such circumstances, the Company will discuss alternative arrangements with the Customer where possible.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted contact and booking channels. At the time of booking, the Customer must provide accurate information about the Premises, the items to be cleaned, access and parking arrangements, and any special requirements.
The Company may request additional information or photographs to assess the work required and to provide an estimate. Any estimate is based on the information supplied by the Customer and may be adjusted if the actual work differs materially from what was described.
A booking will be deemed confirmed once the Company has accepted the request and, where applicable, any required deposit has been received. The Customer is responsible for ensuring that the details on the booking confirmation are correct and must notify the Company promptly of any errors.
4. Access and Customer Responsibilities
The Customer must ensure that the Company has safe and reasonable access to the Premises at the agreed date and time. This includes arranging any necessary parking, entry codes, keys, or permissions in advance.
The Customer must remove fragile, breakable or valuable items from the areas to be cleaned and ensure that the Premises are in a condition that allows the Services to be carried out safely and efficiently.
The Customer is responsible for securing pets and notifying the Company of any health and safety risks present at the Premises, such as loose floor coverings, electrical hazards or recent building works.
5. Estimates, Quotes and Pricing
Prices for Services will be provided to the Customer in the form of an estimate or quote based on the information supplied. The Company reserves the right to amend the price if the scope of work is significantly different from that described by the Customer at the time of booking.
All prices are stated in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable taxes. Any additional charges, such as congestion charges or parking fees, may be added to the final invoice where incurred in providing the Services.
If, upon arrival at the Premises, the Company finds that additional work is required or that conditions are significantly different, the Company will inform the Customer and seek approval before proceeding with any extra chargeable work.
6. Payments
Unless otherwise agreed in writing, payment for Services is due on completion of the work on the day the Services are provided. The Company accepts payment methods as advised to the Customer at the time of booking or at the Premises.
For certain bookings, including larger or commercial jobs, the Company may require a deposit or full prepayment prior to the appointment date. Any such requirement will be communicated to the Customer in advance.
If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at a reasonable commercial rate and to recover any reasonable costs incurred in pursuing late payment, including collection and legal costs where applicable.
Ownership of any materials or products supplied as part of the Services remains with the Company until full payment has been received.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, at least 24 hours notice is required for cancellation or rescheduling of a standard appointment without charge.
Where less than 24 hours notice is given, the Company may charge a cancellation fee, up to a reasonable proportion of the quoted price, to cover allocated time and resources. For same-day cancellations or where the Company is unable to obtain access to the Premises on arrival, the Company may charge up to the full quoted price.
For larger or commercial bookings, specific cancellation terms may apply and will be communicated to the Customer at the time of booking. Any non-refundable deposits or prepayments will be specified in advance.
The Company reserves the right to cancel or reschedule appointments due to circumstances beyond its control, such as severe weather, staff illness, vehicle breakdown or other operational issues. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any consequential loss arising from such cancellations or changes.
8. Service Standards and Limitations
The Company will perform the Services with reasonable care and skill, using suitable cleaning methods and products for the type of carpet, upholstery or surface, as far as information is available.
While the Company will use its best efforts to clean stains and marks, it does not guarantee complete stain or odour removal, especially where stains are old, set, caused by certain substances, or where previous cleaning attempts or products have affected the material.
The Customer must inform the Company of any known issues with the carpets, rugs or fabrics, including colour fastness, existing damage, shrinkage risks or manufacturer warnings. The Company will not be liable for damage arising from pre-existing conditions that have not been disclosed or are not reasonably apparent.
Certain materials and fibres may react unpredictably to cleaning, even when appropriate methods are used. In such cases, the Companys liability will be limited as set out in the limitation of liability section of these Terms and Conditions.
9. Waste and Environmental Regulations
The Company will handle, collect and dispose of waste generated in the course of providing the Services in accordance with applicable waste and environmental regulations in the relevant local authority area.
The Customer agrees not to request or require the Company to dispose of waste in any manner that would breach such regulations. This includes improper disposal of chemical containers, contaminated water or materials that are not suitable for normal household waste streams.
Where special or hazardous waste is involved, the Customer must inform the Company in advance. The Company reserves the right to refuse to handle hazardous waste or to charge additional fees where specialist handling or disposal is required under law.
The Customer remains responsible for any waste present at the Premises that is unrelated to the Services, including general household or commercial refuse. The Companys responsibility is limited to waste it generates or is specifically contracted to remove as part of the cleaning work.
10. Damage, Complaints and Claims
The Customer must notify the Company of any alleged damage to property or items at the Premises that is believed to have been caused by the Companys personnel as soon as reasonably possible and, in any event, within 48 hours of completion of the Services.
The Company will investigate any complaint made in good faith and may request photographic evidence, access to inspect the alleged damage, and any relevant documentation or information to assess the claim.
Where the Company is found to be at fault, it may, at its discretion and subject to the limitation of liability provisions, arrange for repair, replacement or compensation up to the value of the damaged item, taking into account its age, condition and fair wear and tear.
The Company will not consider complaints or claims made outside the stated notification period, except where the Customer can demonstrate that it was not reasonably possible to identify the issue earlier.
11. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot legally be limited or excluded.
Subject to the above, the Companys total liability to the Customer arising out of or in connection with the provision of the Services, whether in contract, tort including negligence, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
The Company will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
The Company is not responsible for any pre-existing damage, wear, fading, discolouration, or defects in carpets, upholstery or other items, nor for any damage arising from inherent weaknesses, improper installation, manufacturing faults or previously applied cleaning products or treatments.
12. Insurance
The Company maintains insurance cover appropriate for the nature of its Services, including public liability insurance as required. Details of cover can be made available to the Customer upon reasonable request.
The Customer is responsible for maintaining adequate insurance for the Premises and its contents, including any carpets, rugs and upholstery, to cover risks not assumed by the Company under this Agreement.
13. Health and Safety
The Company will conduct its operations in accordance with applicable health and safety legislation and guidance. Staff are instructed to work safely and to use products and equipment in line with manufacturers instructions and industry practice.
The Customer agrees to cooperate with reasonable health and safety measures, including keeping children and pets away from work areas, not walking on wet surfaces where advised, and following any safety instructions given by the Companys staff.
14. Data Protection and Privacy
The Company will collect and process personal information about the Customer, such as name, address and contact details, for the purposes of providing the Services, managing bookings, processing payments and handling enquiries and complaints.
The Company will handle such personal information in accordance with applicable data protection laws and will take reasonable steps to safeguard it against unauthorised access, loss or misuse.
The Customer agrees that the Company may contact them using the details provided for the purpose of administering the Agreement and, where permitted, providing information about relevant services. The Customer may request that marketing communications cease at any time.
15. Amendments to Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, operational requirements or services offered. Any revised Terms and Conditions will apply to new bookings from the date they are published or notified.
For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will continue to apply, unless changes are required by law or agreed with the Customer.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall be construed as a waiver of such right or remedy.
The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary in connection with its business operations.
These Terms and Conditions, together with any written booking confirmation, constitute the entire agreement between the Customer and the Company regarding the Services and supersede any previous understandings, representations or agreements, whether written or oral.
